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1609 South Main Street
Milpitas, CA- 95035
Phone: 1-800-622-4272
Fax: 1-408-946-3821
 
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FAQ's

Why should I Register?
What is being featured in My Profile?
How do I create and manage my account?
How does FW Women.com use my personal information?
What kind of payment can I use for my purchases at FW Women.com?
What are the shipping process and rates at FW Women.com?
Are all items in the store also available online?
How do I return an item?
How do I receive or unsubscribe from email updates?
Can I purchase items viewed on the FW Women Web site over the phone?
Do you carry big/tall sizes?
How to Order a Catalog?
How to measure for a perfect fit?
 
 
 
Why should I Register ?
Registering yourself at FW Women.com offers you a number of benefits. Apart from helping you place your order from the convenience of your home in a safe, secure way.

Benefits when you become a registered member:
When you become a registered member, you can place orders easily as your name, address, and billing information are already filled in. You can change the shipping address any number of times and provide any additional information upon registration.

Registration offers you a number of benefits, including:
 • Updating your account information (such as personal information, measurements, changing of password etc) with just a few clicks of your mouse.
 • Reviewing the details of your order.
 • Receive special offers and information on new products.
 • Adding multiple addresses to your shipping list etc.
 • E-mail Updates that deliver you the latest offerings and special promotions in your    mailbox.
 • Auto filled order forms while checkout.

These are just some of the benefits you can get access to upon registration. You need not pay anything for registration; itís absolutely FREE.

What is being featured in My Profile?
Your profile contains your name, address, your shopping preference, etc. All this information in your profile is secure and we use this only for the purpose of providing you a better shopping experience and delivering you a perfect outfit. To know more about the security of your information and how we use it, please refer to our privacy

How do I create and manage my account?
Creating an account at FW Women.com is very simple. All that you need to do is to visit the My Account section and fill in the necessary fields. Whatever information you provide while registration, it is stored securely and no third person will have access to it. When you become a registered member, you will have access to a number of benefits including free e-mail updates, information on latest trends, special offers & discounts, and many other registration benefits.

Once you create your account, you can manage it too in a very easy way. You can update:
 • Personal information,
 • Measurements etc.
Creating and managing your account is as easy as 1-2-3 and will not take more than a couple of minutes.

How does FW Women.com use my personal information?
At FW Women.com, we treat the information provided by you with utmost confidentiality. We have devised policies to handle all your information in a safe, secure, and responsible way.

As per our Privacy Policy, we use the information you provide for the purpose of providing you a better shopping experience and delivering you a perfect outfit.

What kind of payment can I use for my purchases at FW Women.com?
Usually, the items you order will be shipped in a week if in our stock. However, items such as beaded tops manufactured in India based on the given measurements, it will take 2-3 months for shipping. All items are shipped by UPS standard. Shipping and handling charges are calculated automatically and added to your subtotal. These charges are exempt from California Sales Tax. California residents will be charged state sales tax. Contact us to know more about our shipping policy.

What are the shipping process and rates at FW Women.com?
Usually, the items you order will be shipped in a week if in our stock. However, items such as beaded tops manufactured in India based on the given measurements, it will take 2-3 months for shipping. All items are shipped by UPS standard. Shipping and handling charges are calculated automatically and added to your subtotal. These charges are exempt from California Sales Tax. California residents will be charged state sales tax. to know more about our shipping policy.

Are all items in the store also available online?
Yes, Most of the items are available online. We carry lot more items at our factory than online. Note: If you are placing a group order, we can do any style in any color. Get in touch with us at our toll-free number 1-800-622-4272 to know more about this.

How do I return an item?
You may return merchandise purchased from us with the original tags still on within 7 days for a full refund. Please fill and print the Return Authorization form and enclose it with the returned merchandise. As per our returning policy, merchandise custom made for you can be returned or exchanged for store credit only. When you return or exchange merchandise, we do not refund or pay shipping & handling charges.

How do I receive or unsubscribe from email updates?
You can subscribe for e-mail updates by registering at FW Women.com. When you register yourself at FW Women.com, you will have the latest promotions and others deals delivered in your mailbox.
If you do not wish to receive such promotional mails from FW Women.com, you can unsubscribe easily. At the bottom of the e-mail, you will find how you can remove your name from the mailing list. Simply follow the instructions that help you opt out and stop receiving mails from us.

Can I purchase items viewed on the FW Women.com Web site over the phone?
Absolutely! Just write down the item numbers, colors and sizes (your body measurements, since we make customized out fit for you. Contact Us for how to measure) of the products you would like to purchase and call us toll free at 1-800-622-4272/ Contact Us for sending an email. Our customer service representatives are available to help you daily from 9 a.m. to 5 p.m. Pacific time.

Do you carry big/tall sizes?
Yes, you can order any style, any size in any color by providing your measurements, since we make customized out fit for you. Contact us for how to measure.

How the discount id works in FW Women.com?

We will calculate the discount on the subtotal of the products ordered or shipping charges depending on the discount id sent for.

How to Order a Catalog?
You can place orders after going through our catalog. To receive our Catalog, Click here or click Request Catalog in the home page provide us your mailing address and contact information. Once we receive this information, we will e-mail you an online catalog immediately and later we will send you a printed catalog by post. We assure you that we will not share your address and personal information with anyone else. We use your information only for the purpose of addressing your needs.

How to measure for a perfect fit?
We have provided instructions on how to take the exact measurements that help you customize the item for the best fit. We completely eliminate the guesswork on measurements and have provided you sufficient information on taking measurements. Contact us for information on how to measure the bust, waist, hips, dress length, sleeve length, skirt length etc. Providing the exact measurements will help us deliver you the perfect outfit.
 
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